Chief Operating Officer
Our Story:
Redeemer Counseling (RCS) is a professional Christian counseling and training center based in midtown Manhattan. We connect the Gospel and counseling best practices for individuals and churches. Our staff of 40 professionally trained counselors and trainers journey with people to deeper healing and transformation.
Our philosophy is holistic. We believe that people are made in God’s image, and to restore health to a person, we need to consider the dimensions of both body and soul. Our goal in counseling is to establish a context of growth by guiding individuals and the community towards emotional and spiritual wholeness. In order for counseling to be meaningful and effective, it must not only help alleviate presenting symptoms and suffering, but it must also expose the complex and largely hidden desires and motives of the heart.
Core Values
Gospel – We believe there cannot be lasting transformation apart from Jesus Christ. Change is experienced in a covenant relationship with him.
Community – We acknowledge that change does not happen in isolation. Our counseling encourages healing and growth within the context of community.
Changed lives – We believe counseling is an examination of the heart and transformation is the work of the Holy Spirit.
City – We seek to address the demands and complexities of urban life with the wisdom of God.
Movement – We serve as a model and assist in developing gospel-centered counseling ministries.
RCS is governed by Redeemer Churches and Ministries. Click HERE to read more about Redeemer Churches and Ministries values and vision.
About the Position:
The Chief Operating Officer (COO) is a mission-driven and strategic individual who is responsible for overseeing and managing all operations of the organization. Primary duties involve strategic planning, overseeing clinical operations, and finance. This role also oversees the administrative team responsible for human resources, technology, administration, and facilities. The COO is responsible for the growth and financial stability of the practice and establishes the goals and objectives for the practice, builds productive staff with high morale, collaborates on a strategic plan of action, and ensures that the staff work in a coordinated effort to accomplish these aims.
Hours: Full Time
Salary Range: $115,000-135,000
Reports to: Redeemer Counseling Director
Location: NYC (midtown Manhattan)
Benefits: Company paid Medical, dental, vision & life insurance, company-paid Short-term, Long-term and AD&D insurance, transit benefit, retirement, Employee Counseling benefit, Professional development support, Paid sick, 4 weeks paid vacation, Paid holidays
Job Responsibilities
Leadership, Strategy, and Operations
- Prioritize and embody Redeemer Counseling Services culture
- Oversee all departments and provide leadership and management to department heads
- Collaborate with department leaders to set and maintain all policies and procedures for the practice
- Evaluate and improve business and operations procedures, as needed
- Set a tone, attitude, and expectation of professionalism, and maintain relational expectations across teams and departments
- Assist in leadership of various teams/meetings at RCS
- Create and employ marketing strategies for RCS
- Prepare and present operational and financial reports
- Drive sustainable growth
- Supervise Client Operations and Administrative team (front desk, intake, scheduling and billing process), providing management support, career development and feedback.
- Supervise Communications Manager who is responsible for internal and external communications.
- Overall responsibility for Facilities in midtown Manhattan offices including lease management and negotiations.
- Develop Operations annual strategy with the team and regularly review, update, and assess progress.
- Member of the Leadership Team and sets the agendas for weekly meetings and annual strategy offsite
- Collaborate with the Leadership Team to develop strategies and plans to optimize internal operations and efficient workflow across the organization
- Lead the working group to plan and set agendas for Annual All-Staff meetings and implement regular All-Staff gatherings.
Finance
- Responsible for finance functions at RCS including policies, procedures and reporting.
- Review monthly financial reports and provide regular financial updates to Leadership Team
- Manage annual budget process; work with departments to develop and monitor budget
- Manage vendor relationship with accounting/bookkeeping
- Collaborate with the Redeemer Central Services Finance team on reviewing quarterly financials, budget and the annual audit process. Monitor and manage all RCS financial accounts
- Establish and review fee pricing for counseling and training services
- Collaborate with Fundraising team on developing budgets for grant applications
- Set the compensation in collaboration with team leads.
Minimum Qualifications
- Deep commitment to mental health services and training.
- Identify with the Christian faith and faithfully attend and serve with a church.
- Align to the statement of faith for Redeemer Counseling Services.
- 15+ years of professional experience in nonprofit/business management, operations, human resources, and/or finance.
- 10+ years of experience in directly managing a team of 5 people or more
- Ability to work effectively individually and as part of a team
- Ability to provide leadership, training, coaching, and support across the organization
- Flexible and adaptable; open to feedback with positive and humble attitude
- Resourceful and strategic problem-solving ability; takes initiative with solutions
- Consistently delivers on deadlines, and ability to take on multiple projects
- Strong collaborator; ability to work with multiple teams
- Drive to create systems and continuously improve process
- Excellent interpersonal and relational skills
- Bachelor’s degree; Master’s degree preferred