General Manager
About Us:
Since 2015, New Haven Painters has provided exceptional results to all clients who come to us for their painting needs. What started as a side hobby to get through college quickly became a full-time job that Glenn and his employees love doing every day. Our team is fully licensed and insured. We are trained and equipped with the correct tools, procedures, and processes so when it comes down to it, any job can and will get done right the first time. We pride ourselves on our customer experience, so you can trust that your needs and wants for your newly painted space are achieved. Additionally, at New Haven Painters, we stand behind our work and do whatever we can to ensure full satisfaction. We have an unprecedented paint warranty as well as scheduled yearly touch ups. We strive to make every customer a lifelong client.
About the Position:
The General Manager will be a key leadership role, responsible for overseeing daily operations, managing personnel, ensuring customer satisfaction, and maintaining financial integrity. This role requires strong leadership, problem-solving abilities, and a commitment to fostering a positive and efficient workplace. The General Manager will report directly to ownership and play a pivotal role in driving the company’s growth and success.
Salary: $90,000-$110,000 annually
Benefits: Full Blue Cross Blue Shield benefits, including health, vision, dental, and life insurance
Location: Milford, Connecticut
Key Responsibilities
Customer Relations Management:
- Address customer complaints and concerns that exceed the resolution capabilities of Project Managers/Coordinators and Sales Representatives.
- Ensure customer satisfaction and uphold the company’s reputation for quality service.
Staff Management and Development:
- Oversee W2 painters, including managing payroll, time tracking, and bonus systems.
- Hold Project Managers, Sales Representatives, and the Project Coordinator accountable for performance and deliverables.
- Lead the general onboarding process for new leadership roles.
- Provide mentorship and professional development opportunities for staff.
Operations Oversight:
- Resolve high-level issues related to invoicing, client concerns, and administrative tasks.
- Take responsibility for administrative tasks, including:
- Collecting overpayments from employees promptly.
- Delegating tasks from Virtual Assistants (VAs) when they encounter client assignments they cannot resolve.
- Conducting weekly credit card audits.
- Auditing refunds from vendors such as Sherwin-Williams (SW) and others.
Team Collaboration and Accountability:
- Ensure seamless coordination and accountability across all departments, including Project Managers, Sales Representatives, and the Project Coordinator.
- Provide oversight and support for Virtual Assistants (VAs) to ensure efficiency and effectiveness in their roles.
Financial and Administrative Leadership:
- Monitor and manage financial processes to ensure accuracy and accountability.
- Conduct audits and reviews to uphold company standards and financial integrity.
Minimum Qualifications
- Proven experience in a leadership or management role, preferably within the painting, construction, or service industry.
- Strong problem-solving skills and the ability to manage complex customer and operational challenges.
- Excellent communication and interpersonal skills, with the ability to lead and motivate diverse teams.
- Proficiency in time tracking, payroll systems, and financial audits.
- High attention to detail and organizational skills.
- Commitment to maintaining a positive work culture and delivering outstanding customer experiences.
